VerifiedLocal business operations
📅
Appointment reminder workflow for local businesses
Send friendly SMS and email reminders 24 hours before each scheduled booking.
Difficulty
Beginner
Time saved
4 hours/week
Tools
3 apps
Best on
Make.com
This is a planning recipe. Check platform-specific steps before going live.
Who this workflow is for
Local business owner — especially Service business.
What this workflow automates
Send friendly SMS and email reminders 24 hours before each scheduled booking.
Tools required
CalendlyTwilioGmail
Supported platforms
Make.comZapiern8n
Visual workflow
⚡Trigger
New booking
Calendly
⏱️Action
Wait until 24 hours before
Delay
🔔Action
Send SMS reminder
Twilio
🔔Action
Send email reminder
Gmail
🏁Output
Reminder complete
Step-by-step setup
- 1New booking · Calendly
Triggers when a customer books an appointment.
- • Add the module
- • Connect your account
- • Map fields
- 2Wait until 24 hours before · Delay
Pause until the day before the appointment.
- • Add the module
- • Connect your account
- • Map fields
- 3Send SMS reminder · Twilio
Text the customer a friendly reminder.
- • Add the module
- • Connect your account
- • Map fields
- 4Send email reminder · Gmail
Send an email with the appointment details.
- • Add the module
- • Connect your account
- • Map fields
- 5Reminder complete
Customer is informed.
- • Add the module
- • Connect your account
- • Map fields
Want this adapted to your business?
Copy this recipe to your dashboard and tweak it with the AI assistant.
Testing checklist
- Create a booking 25 hours out
- Verify SMS arrives at the 24h mark
- Verify email arrives too
Error handling
- If SMS fails, fall back to email only
Common mistakes to avoid
- Sending reminders too late (less than 12 hours)
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